Landed
Workflows

Admin workflows

Run repeatable workflows for triage, prioritization, and feedback operations.

This section is for workspace admins operating conversation and request decisions every day.

Quick paths

Triage and prioritization

Process conversations into sourced requests and issue decisions.

Processing model

Understand how ingestion and extraction produce actionable signal.

Integration operations

Keep source and sync integrations healthy.

Daily admin workflow

  1. Confirm the widget and integrations are active.
  2. Review newly opened conversations in Inbox.
  3. Reply, add internal notes, or capture additional context.
  4. Accept or create sourced requests, then link them to issues.
  5. Assign, snooze, or close conversations.

Weekly admin workflow

  1. Review repeated themes across feedback.
  2. Validate priority changes with new demand signal.
  3. Check unresolved troubleshooting patterns.
  4. Tune triage quality rules with your team.

Verify local or production setup

Call this from your product (browser or same-origin frontend) after install so Landed can mark local or production setup complete. Classification uses the request `Origin` header. Do not set, spoof, or strip `Origin` — use browser defaults (most browsers send `Origin` automatically on cross-origin requests). Prefer `landed.ping()` from `@landedso/sdk` or widget `init` when using those integrations; use this endpoint directly for custom REST integrations.

Triage and prioritization

Convert conversations into prioritized, traceable request and issue decisions.

On this page

Quick pathsDaily admin workflowWeekly admin workflow