Comment
Elise Tran
Head of Product
1dSearch is good but I still miss relevant results for older customer requests.
All your customer requests in one place
Mar 22
Zoom transcript
Sam18:04: The product is promising.
Iris18:06: Onboarding took longer than expected on the first run.
Product rollout
Claire Bennett
Ops
11:03Can we add SSO before we roll this out to the rest of the company?
2 replies✅ 3
Yesterday
Google Meet transcript
Maya10:12: The feedback board works, but I still need exports.
Jordan10:14: CSV export would unblock our weekly review workflow.
Everything between “hello” and “shipped.”
One place to talk with customers, let a bot handle what it can, and turn what you hear into fixes your team actually ships.
Every conversation, one inbox.
Slack, WhatsApp, email and chat land in one list, with who’s asking and what they pay.
Reply where they already are.
Shared Slack channels, WhatsApp groups, email and chat. Your reply goes back the way it came.
Knows your product inside out.
Connect your website, help center and even your product itself. The bot answers from the source, and shows where it looked.
It does the work, not just the talking.
Connect the tools you already use, like Stripe or your CRM. The bot looks things up and makes changes, and anything important waits for your OK.
Switch Tidepool to yearly billingThe bot knows when to step aside.
When a customer needs a person, the bot assigns a teammate and leaves a note, so nobody asks twice.
A first draft, already written.
Open a conversation and a reply is waiting, based on your docs and the customer’s account. Tweak it and send.
From complaint to fixed.
Save what customers tell you as requests, group them into an issue, and hand it to a coding agent that builds the fix.
See the theme before it’s a fire.
Similar requests from different customers group into topics, so you see what keeps coming up.
Your customers, inside your coding agent.
Connect Claude Code, Cursor or Codex to Landed. Ask what customers need and file issues without leaving the editor.
Tag it in a keystroke.
Press T, pick a tag, and filter your inbox by it.
Snooze it. It comes back.
Hide a conversation until Monday. If the customer replies first, it’s back right away.
Hands stay on the keyboard.
Move, reply, snooze and close without the mouse. Every key can be rebound.
Screenshots welcome.
Customers send screenshots and files. You reply with yours, right from the inbox.
Honest about when you’re around.
Set each teammate’s hours. The chat widget shows when someone’s in, and when you’ll be back.
Works with the tools you already use
Bring in every channel your customers use, teach the bot from your product, and hand fixes to your coding agents.
Slack
Shared customer channels, community channels and internal threads.
The customer groups and direct chats you choose to bring in.
Forward your support address, or use one hosted by Landed.
Chat widget
Chat on your website or in your app, with your hours built in.
SDK
Build your own support experience on top of Landed.
Website and help center
The bot learns from your site and docs, and keeps up as they change.
GitHub
Let the bot read your repositories to answer product questions.
Linear
Keep issue status in sync with the requests behind them.
Cursor
Hand an issue to a coding agent that plans and builds the fix.
Claude Code, Codex and Conductor
Connect Landed over MCP to ask about customers and file issues.
MCP servers
Give the bot tools from any MCP server, with approvals for risky actions.
APIs
Turn the APIs you already use into tools the bot can call.
Clear pricing.
14-day free trial. No credit card required. Plans grow with the conversations you handle, and annual billing gets you 2 months free.
Starter
For getting started
$29/month
- 100 conversations a month*
- Then $2.50 per extra conversation
- 1 admin included, additional admins $5/month
- Unlimited customers
- Unlimited integrations
- White-label public dashboards
- Custom domains
Growth
Most popularFor growing teams
$59/month
- 300 conversations a month*
- Then $2.30 per extra conversation
- Unlimited admins
- Unlimited customers
- Unlimited integrations
- White-label public dashboards
- Custom domains
Scale
For high-volume teams
$129/month
- 1,000 conversations a month*
- Then $2.00 per extra conversation
- Unlimited admins
- Unlimited customers
- Unlimited integrations
- White-label public dashboards
- Custom domains
- 24/7 support with our fastest response times
*A conversation counts once a month when someone on your team or your bot replies to it. Spam, and conversations nobody replied to, never count. Need something bigger? Book a demo.
Frequently asked questions
Can’t find what you’re looking for? Book a demo and ask us directly.
Bring conversations into one inbox
Slack, WhatsApp, email and chat in one place, with a bot that handles what it can and a clear path from what customers say to what you ship.